PRIVACY POLICY & DATA PROTECTION
Carthy's Plumbing & Heating, protecting your privacy is important to us. We are committed to handling your personal information responsibly, securely and in accordance with UK data protection legislation.
Information We Collect
We collect customer information such as names, addresses, telephone numbers, email addresses, property details and relevant job information. We may also retain photographs relating to work carried out.
How We Use Your Information
We use customer information to respond to enquiries, arrange appointments, provide plumbing and heating services, prepare quotations, issue invoices and maintain accurate business records.
We may also contact customers regarding relevant service reminders, such as annual boiler servicing. Marketing communications will only be sent where permitted by law, and customers can opt out at any time.
How We Protect Your Information
Customer information is stored securely and accessed only by authorised staff and engineers who require it to carry out their responsibilities.
We may share necessary information with trusted service providers or subcontractors involved in delivering our services, or where required by law. We do not sell customer information to third parties.
How Long We Keep Your Information
We retain personal information only for as long as necessary for the purposes for which it was collected, including applicable legal, accounting and tax requirements. Different types of records may be retained for different periods.
Cookies & Website Analytics
Our website uses essential cookies to support its operation and may use optional analytics and advertising cookies to help us understand website usage and measure the effectiveness of our advertising.
Optional cookies are subject to your consent. You can accept, reject or change your cookie preferences using the cookie consent banner or privacy settings icon on our website.
Some cookies and tracking technologies may be provided by third-party services, including Google. Further details about these technologies and their purposes are available through our cookie preference settings.
Your Data Protection Rights
Under UK data protection legislation, you have rights relating to your personal information, including the right to request access, correction or deletion in certain circumstances.
To exercise your rights or discuss how your information is handled, please contact:
You also have the right to raise concerns with the Information Commissioner's Office (ICO) at www.ico.org.uk.
